It Starts in the Showroom
Our beautiful showrooms are where magic happens, and our showroom teams are the magicians. From the concierge who greets you at the door to the sales consultants that help you realize your dream designs, everyone is focused on making your experience as enjoyable as it is productive.
Click the image to take a tour of our virtual showroom, then when you're ready to visit, click below to schedule an appointment.
Dedicated to your Experience
Our sales consultants are highly competent industry professionals with deep knowledge and insight in the brands and products available to you. It’s kind of wrong to call them “sales” consultants. Instead of selling to you, they guide you through the product selection process giving advice and input in ways that are helpful and supportive. It’s your project, we’re here to help make it the best it can be.
Watch this and other videos on our YouTube channel where our sales consultants introduce you to some of our remarkable brands and products. We also have great cooking demonstration videos in which our customer experience chef shows how to use various stoves, ovens and grills to create 5-star meals at home.
Delivery & Installation - Our Road Warriors
Unlike nearly every competitor, we don't outsource critical manufacturing & installation services to anonymous sub-contractors. Our factory-certified technicians are trained to do the job right, and coordinate together with our warehouse and project coordination teams to complete your project with maximum efficiency. We take pride in the details.
Our trucks are sanitized daily to protect our teams and our customers. We provide them with cleaning kits and the proper protective gear to keep them and you safe. They clean and sanitize the work area thoroughly before and after installation. We are careful to protect your site during the installation. Installers wear masks, gloves, and shoe coverings.
Our installers also will walk you through the proper operation and care of your new appliances taking the time to assure you will get the upmost satisfaction from your investment.
When you trust PIRCH with the installation of your appliances, we extend any manufacturer warranty by 1 year. That's our promise to ensure that the job will always be done right.
Our Installation Process
The Warehouse - A Beehive of Activity
In three warehouses covering all of Southern California our teams start each day loading products into our installation & delivery trucks. After they all hit the road, the teams begin receiving products from the 100+ suppliers we use. We inventory everything and hold it until it is ready to be delivered and installed. The next day, it starts all over again.
We are fastidious in order and cleanliness in our warehouse. We manage hundreds of thousands of dollars in product ensuring it is handled safely and ready for you when you’re ready for it. Our warehouse team is practicing proper COVID-19 safety protocol by wearing masks, distancing, and cleaning all equipment thoroughly and often.
Customer Care - The Nerve Center of PIRCH
Our Customer Care team consists of well trained and dedicated project coordinators who keep you up-to-date on your project status, and ensure your installation is scheduled as soon as everything is ready. They work seamlessly with the sales team, warehouse, and installers to track product and have everything ready for install date. We work with your contractor to ensure the site is properly prepared ahead of installation. We even have site inspectors who will come out and confirm site specs firsthand.
We also have customer care specialist that handle follow ups like service and warranty. We extend every manufacturer warranty by one year on everything we install, taking responsibility for managing the manufacturer warranty on your behalf. When you have warrantied service needs you just call us and we handle it with the manufacturer.
You Won’t Find a Lower Price Anywhere
Most of the brands we offer are governed by UMRP (Unilateral Minimum Resale Price), which dictates the minimum price all retailers can charge for their products. So, you don’t pay more when you buy from PIRCH, no matter what. We shop the marketplace constantly to ensure we are always competitive on products that are not UMRP. We also make certain you know of and can take advantage of all manufacturer promotions and discounts where they are available.